Make sure that the picture:

-A * png or * bmp picture is.
-It must have at most320X240 pixel.
-Make sure that it is a pallet picture is.

The hero is at the beginning away, if you make the Charset transparency in the data base under "hero".When you like the hero to appear , then you give the instruction to "hero appearance change", and select how he should look... If it is still unclear to you, say calmly again answer! In addition, so simple things stand in the problem recoveries, completely above in this forum...

D+one