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Quoth CEO Yoichi Wada addressing investors:
“The FF14 service is currently unsatisfactory, we’re trying to improve it as rapidly as possible. We’re trying as hard as we can to regain lost trust.”
He also admitted that FF11 player numbers have remained stable and that they seem not to be migrating to FF14 in significant numbers.
According to Square Enix, the game has sold a healthy 630,000 copies since launch (190,000 in Japan, 210,000 in the US and 230,000 in the EU). The PS3 version is still scheduled for March.
Server populations have been in freefall since launch however, now standing in the region of 30,000 at peak, despite Square Enix extending the free trial by a month, and the reaction of players to the game has generally been negative.
Wada acknowledges the release sorely disappointed the expectations of fans, but clings to the hope that the game can be patched into a state where it can be salvaged:
“If we satisfy the users who left us, they’ll come back. On the other hand, if they think it’s irredeemable, there’s no future for it. We’ll do everything we can to recover that trust.”
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