Zitat
Dear customer:
Thank you for contacting Vivendi Universal Game's technical support. In efforts resolve the issue that you are having, please follow these instructions.
You need to do a disk replacement to get a new CD key.
CD-ROM replacement is FREE for the first 90 days of product ownership. After 90 days there is a $10.00 handling fee per program for replacement. For the fastest service, simply mail your CD's to us along with either a copy of your sales receipt dated within 90 days or the $10.00 handling fee. Also include a note detailing the problem that is occurring (If over 90 days or you no longer have the receipt you will be required to pay the handling fee). In that note, Sierra requests that you include your name, address, and daytime telephone number so our Customer Service Representatives may contact you should the need arise. We will then send a complete replacement set of CD-ROMs to you right away. The address is:
Vivendi Universal Interactive
4247 S. Minnewawa Avenue
Fresno, CA 93725
Sincerely,
Hien Nguyen
Online Support
VIVENDI UNIVERSAL
(Sierra, Knowledge Adventure, Education.com)
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