Zitat Zitat von CT Beitrag anzeigen
Wie soll das denn kontrolliert werden? Die Royal Mail liefert ja nicht per Bote an deine Haustür, sondern übergibt die Sendung in Deutschland an die Deutsche Post. Und da Play.com nicht per Einschreiben verschickt (wie die wenigsten Händler), kann letztlich niemand nachweisen, ob du eine Sendung bekommen hast, oder nicht.
Ich hab keine Ahnung, lies dir den Wisch mal durch:
Zitat Zitat
Dear [NAME]

We are sorry to hear you have not received your Play.com order for :

Mirror's Edge

In order for us to issue you with a replacement we require a signed confirmation from you so that an official Royal Mail investigation can take place. Details of your missing item will be sent to Royal Mail as part of our ongoing efforts to ensure that our customers receive the items dispatched to them.

In order to confirm that you have not received the above item please sign this letter below and return it to us at the following address:

Play.com Claims Dept.
PO Box 1159
FREEPOST
BELFAST
BT1 9HG

We aim to review all claims within 3 working days from receipt. Please notify us immediately should the item arrive before you have returned this declaration. Once your claim has been approved we will issue you with a replacement and send a confirmation email.

Kind regards,

Play.com

Declaration

The details requested below do NOT refer to any replacement that may have been sent to you since the original was reported missing.
Has the order been received yet ? YES / NO . If YES, what date ___/___/___

I [NAME] confirm that the above item has not been received at the delivery address listed. I will contact Play.com immediately should the original item arrive and understand that failure to do so will result in a charge for the replacement.
Den Absatz über dem fettgedruckten finde ich auch lustig. Das hat also nichts mit einem Ersatz zu tun und ich soll diesen Brief an die schicken, um denen zu sagen, dass das Spiel jetzt doch angekommen ist? Sinn?
Ist mir irgendwie alles zu blöd.